Privacy policy

Effective Date: October 12, 2021

Our commitment to privacy

This Privacy Policy applies to Messalogy ("we", "us", or "our"), a product owned and operated by Macropyre LLC. Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Information collection & use

Messalogy may request Personal Information from you to enable you to order products and services or to interact with our platform. "Personal Information" means information about an identifiable individual that is recorded in any form. This may include certain personal and financial information such as your name, shipping address, email address, telephone number, and payment details. Personal Information does not include aggregated or anonymized data that does not identify an individual.

Messalogy collects Personal Information to complete business transactions, deliver marketing materials (where consented), administer individual accounts, provide customer support, and meet applicable legal and regulatory requirements. These legitimate interests form the legal basis to collect and use your information.

Live Chat & Visitor Tracking (Zoho SalesIQ):

We utilize Zoho SalesIQ to provide real-time customer support and analyze visitor navigation on our website. When you use our live chat feature or navigate our site, Zoho SalesIQ may collect Personal Information including your name, email address (if provided in the chat form), IP address, device specifications, location data, and full chat transcripts. This data is processed by Zoho Corporation as a data processor solely to enable communication, improve customer care, and optimize website performance.

Messalogy will not sell your Personal Information without your explicit consent. We only disclose your Personal Information to third parties where necessary to fulfill the purposes identified in this Privacy Policy, where requested by you, or as required by law.

Retention of personal information

Personal Information will be retained only as long as necessary for the fulfillment of the purposes identified in this Privacy Policy or as otherwise required or permitted by applicable law.

Accuracy of personal information and your rights

Messalogy takes reasonable steps to ensure that the Personal Information we process is accurate, complete, and up to date. Subject to applicable law (such as GDPR, CCPA, or other regional data protection regulations), you have the right to:

• Access a copy of your Personal Information.
• Request rectification or erasure of your Personal Information.
• Object to or restrict the processing of your Personal Information.
• Exercise your right to data portability.
• Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us at info@messalogy.com with proof of your identity.

Transfer of information

The Personal Information that we collect may be stored and processed on servers located outside of your home country, including in the United States. Messalogy is operated by Macropyre LLC, based in the United States, and governed by U.S. law. By using our services and consenting to this policy, you acknowledge the processing and transfer of Personal Information to countries outside your residence.

Opt-out policy

Messalogy provides users the opportunity to opt out of receiving promotional communications. You can update your communication preferences or request removal from our databases at any time by contacting info@messalogy.com.

Security

We have deployed technological and organizational security measures to protect the information we process, including firewalls, network segmentation, periodic security scans, and restricted access protocols. Employees and third-party service providers who access Personal Information are bound by strict confidentiality obligations and are required to maintain privacy protections consistent with applicable laws.

Log files

Messalogy uses IP addresses to help diagnose server issues, administer our website, gather broad demographic insights, maintain audit trails against illegal activity, and prevent spam.

Cookies

Cookies are small data files stored on your device. We use cookies to deliver content specific to your interests, keep you logged in, and analyze web traffic.

Zoho SalesIQ Cookies:

To maintain live chat functionality and visitor tracking, Zoho SalesIQ sets the following cookies:

• _zsiq: Tracks visitor widget state, chat availability, and preferences across sessions (Type: Analytical/Functional; Duration: 1 year).
• ls_session: Maintains active live chat connection and message context during a single session (Type: Strictly Necessary; Duration: Session).

Changes to this privacy policy

Messalogy reserves the right to update this Privacy Policy to reflect changes in our practices or legal obligations. When changes are made, we will update the "Effective Date" at the top of this page. For significant changes, we will notify users through appropriate channels on our site.

Contact our Data Protection Officer

If you have any questions regarding this Privacy Policy or the data practices of Messalogy, please contact our Data Protection Officer at:

Macropyre LLC (Operator of Messalogy)

2701 Centreville Rd, New Castle County

Wilmington, DE 19808, USA

Email: info@messalogy.com